Excellent service! Very friendly and professional. Cleaners came on time and completed the job on time.

We were referred to palace cleaning after buying our new place, which unfortunately hadn’t been cleaned very well by the previous owners. Since this was our first time using a professional cleaning service, we didn’t know what to expect but they absolutely delivered. Sara was punctual, friendly, and paid close attention to detail. She did an amazing job; especially in the kitchen and bathrooms, which really needed the extra care. The whole place felt fresh and ready to be lived in. Their customer service was also very responsive and easy to work with. Their rates are pleasantly affordable, especially considering the quality of work. I’m so glad we didn’t try to do it all ourselves. They took a lot of stress off our shoulders. Highly recommend them to anyone looking for a thorough clean.

DO NOT USE THIS COMPANY.
*edited to update discussions post-review
I don't use the word scam lightly, but this company asked me to remove my poor review, and I would be very cautious reading the other reviews. Unfortunately, Palace Cleaning had no shame in taking our money while barely cleaning our house. They immediately offered 1 hour complimentary session, but this was not nearly enough to cover the areas they missed. I declined and recently reviewed on here, as the whole thing didn't sit well with me still.
Pictures and details below will speak for themselves, as their servies were clearly unacceptable.

After my review, they asked us to remove it, and after several more back-and-forth discussions, I decided to offer 3 stars and remove photos for a higher refund than 12.5% (1hr clean).
They refused to "consider" a higher refund unless my review was "removed entirely". That is morally wrong which is why you still see this review. In fact, that actually is now the main reason why I do not recommend this company.

My husband and I paid over $400 for 8 hours of cleaning. We asked for the Ultimate package which includes a massive list of items to clean. We removed many items from the list to allow for more time on the main deep clean. The only addition we requested, was a specfic wall to be wiped from kids handprints.

Not only was that wall not even wiped, the cleaners missed most items from the list of the REGULAR package.
Sinks were left with grime, many areas not dusted, hair and dust left in the corners of our ensuite, tubs with grime, and that's just the regular package, so of course items from the premium/ultimate package were not addressed.
They were unable to give me any details of what they cleaned or accomplished in the time they spent in our home, but all we can see is a basic wipe/dust of many surfaces, not all... as well as a vacuum and a (dangerously slippery) mopping.

When I asked what went terribly wrong, all they said was that they spent their time on a hard water stain in the tub.

Unfortunately I have nothing positive to say about this experience. Such a disappoitnment for us, and such a completely unethical company.
They should not be in business.