Questions? We've got answers.

Once tasks are added, removed, or swapped from one of our standard cleans, it becomes a custom clean. Custom cleans run on a time-based model: our team works through your priority list within the hours booked. It's the fairest way to price a clean we can't fully predict.

That depends on the size, condition, and complexity of your space. Larger homes or heavily soiled areas can need more time than the booking window allows. We'll always tell you where things stand, and you can add time if you want the full list finished.

Tell us within 24 hours and we'll return to re-clean the area at no cost. That's the Palace Peace-of-Mind Guarantee. We also invite you to walk through the work with us right after the clean, so you can flag anything while we're still there.

We ask for 48 hours notice to cancel or reschedule. With less notice than that, a late cancellation fee of 50% of the service cost applies. If we cannot access the property at the scheduled time, an equivalent lockout fee applies.

Our staff bring the cleaning supplies. For equipment like vacuums we typically use what you have at home, and bring our own when needed. If you'd like us to use a specific product, just let us know in advance.

Yes. We have a thorough hiring process to make sure we bring on the right people, and it includes a background check on every hire. The whole team is also bonded and insured.

Not as part of our home cleaning visits. (Airbnb turnovers are the exception: linens and laundering are part of that service.)

We do not provide carpet cleaning at this time. Our vacuuming covers carpets and rugs; steam and extraction cleaning need a specialist.

Safety. Our team cleans everything within reach, but we don't work above arm's length or move heavy furniture. If you'd like the areas behind or under large pieces cleaned, moving them before your appointment lets us take care of it.

Anything out of safe reach, like the tops of tall windows, and areas blocked by heavy furniture. We dust blinds within reach; if you'd like individual slats detailed, ask us in advance so we can quote the time it takes.

Tell us what matters most to you. The more specific, the better. Check in while we work if you like, and walk through with us at the end. We'd rather hear it during the visit than after.